RISING STAR ENTERTAINMENT GROUP / PROGRAM ACCOUNTABILITY
GRIEVANCE PROCEDURE.
A clear, respectful path for apprenticeship concerns, facility matters, and client feedback about live events.
01 / WHO TO CONTACT
DIRECT YOUR CONCERN TO THE RIGHT TEAM.
Students, apprentices, applicants, and clients are encouraged to raise concerns promptly so they can be addressed fairly and in a timely manner. Reporting a concern does not require you to confront the person involved first. Where appropriate, we may request additional information to understand the situation.
01 / PROGRAM SPONSOR
Apprenticeship & program matters
Program administration, enrollment, training delivery, treatment of participants, or concerns extending beyond a single facility.
02 / TRAINING FACILITY
Day-to-day facility matters
Equipment, scheduling, facility conditions, access, or routine onsite training operations.
Contact the facility Head Trainer or General Manager.
03 / INDEPENDENT ASSISTANCE
Department of Labor contact
Apprenticeship level issues not resolved locally, or concerns a participant prefers to raise outside of the organization.
04 / LIVE EVENTS
Clients & show attendees
Concerns about wrestling shows, bookings, event operations, or other entertainment services.
02 / HOW REVIEW WORKS
A STRAIGHTFORWARD PROCESS.
01
Explain the issue
Email the appropriate contact with your name, preferred reply method, a summary of what happened, relevant dates and locations, and any documents you would like reviewed.
02
Review & follow-up
RSEG will review information reasonably available, seek clarification where appropriate, and communicate next steps or the outcome as promptly and fairly as reasonably possible.
03
Escalate when needed
If a program grievance remains unresolved, or if independent assistance is preferred, contact the relevant registration authority or DOL representative. Applicable external complaint rights remain available.
No retaliation
RSEG prohibits retaliation against a person for raising a concern in good faith or assisting with its review. Sensitive matters will be handled with discretion to the extent practical and consistent with a fair review.
03 / YOUR RIGHTS
INDEPENDENT COMPLAINT OPTIONS.
An internal grievance is not a substitute for a formal agency complaint and does not extend an external filing deadline. A person may contact the appropriate registration authority about an apprenticeship agreement or an equal-opportunity concern. Specific procedures vary by the nature of the complaint and the agency with jurisdiction.
APPRENTICESHIP AGREEMENTS
Formal program complaints
Under 29 CFR 29.12, certain unresolved apprenticeship-agreement complaints may be referred to the registration authority. Federal rules generally require a signed written complaint within 60 days after the final local decision, subject to applicable state procedures.
EQUAL OPPORTUNITY
Discrimination & retaliation
Under 29 CFR 30.14, apprenticeship discrimination or retaliation complaints have a separate process, generally with a 300-day filing period. For WIOA-funded services, additional rights and filing procedures may apply.
Equal opportunity notice
This grievance page supplements, but does not replace, any required written apprenticeship equal-opportunity notice, including the registration agency’s official mailing address and telephone number supplied during enrollment.
04 / EVENT CONCERNS
WE VALUE EVERY EXPERIENCE.
If your concern relates to a wrestling event or a service booked through RSEG, please include the event name, date, venue, and booking reference (if applicable). We will review the issue and respond as promptly as reasonably possible.